Face Mask FAQ
1) My mask doesn't fit how do I adjust it? Click here!
2)I have a tracking number but my order is still pending.
The USPS is taking 2-3 days before orders are trackable. We ship everything 2 day air.
3) My order is trackable but not here yet.
Once the order is trackable we have no control over USPS and their delivery times/schedule.
4) USPS says my order was delivered but it's not here.
These situations are rare. We have no control over USPS. If you did not get your order you must file a claim with USPS.
5) Can I wash my mask?
Hand wash and towel dry!!
6) I am missing items from my order.
Please contact Andrew@ashleynelltipton.com. Please let him know if you would like him to fill the missing items or would like a credit.
7) I got the substituted/wrong item.
When we are out of fabric we substitute with the closet fabric/pattern.
8) What is the extender for?
The extender is for comfort when you have to wear your mask for long periods of time. It also helps keep your mask flush against your skin. We have created a tutorial to give you a better idea how to use your extender.
9) I forgot to put a discount code on my order.
Once the order is submitted discount codes cannot be applied. Please contact Andrew@ashleynelltipton for a Discount code off your next order.
10) Face Mask Basics
This cotton and felt fabric face mask is a simple way to help prevent the spread of germs. Each mask is made with 3 pieces of fabric; 2 Cotton pieces and 1 piece of fabric felt acting as a filter. It is washable and reusable. Simply pull straps around ears and wear it on a daily basis. Straps are adjustable to fit any size. Disclaimer: It will not protect you against any illnesses, it is simply a way to help prevent the spread of germs. Choose from different patterns to match your personal style! Due to extreme shortages in fabric we may need to substitute your choice for something similar!!
Orders over 100 pieces may take longer to fill (Up to 7 days).