Here are answers to a few commonly asked questions…
What is your return policy?
THIS RETURN POLICY APPLIES TO PURCHASES FROM ASHLEYNELLTIPTON.COM ONLY.
We offer a 7-day money back guarantee for purchases made at Ashleynelltipton.com. If you are not completely satisfied with your purchase, you may return any unused, unworn item for an online credit or refund. All attached tags, product SKU identifications and original packaging materials are required. To receive an online credit or refund, (less shipping costs) all items must be returned within 7-days from the date of delivery.
To process your return please complete the Return Form located at http://ashleynelltipton.com/Returns/Returns.pdg. Please be aware, we can only accept returns for orders placed directly through www.ashleynelltipton.com Returns must be delivered by mail
to Ashleynelltipton Headquarters in San Diego California. Your original order number will be required on all returns. Product samples and free promotional product are not eligible for refund. All returns must be shipped at the customer’s expense, and thus can be shipped using the customer’s choice of shipping carrier. Ashleynelltipton, LLC is not responsible for damages resulting from return shipment by the customer. Please allow five to seven business days for your return to be processed. Once a refund is complete, it can take a number of days for the credit to post to your financial institution.
If you wish to exchange an item for another size or color please complete the return form and indicate you wish to receive an online credit. Exchanges must be delivered to Ashleynelltipton, LLC Headquarters in San Diego California. Upon receipt we will issue a credit for the price of the item(s) only in the form of an online gift code that can be used toward a new order. You are
responsible for shipping costs on all exchanges unless you received an item that is defective or if we sent you the wrong item. All other return rules and restrictions listed above apply.
All refunds issued will be in the amount paid for the product only. Shipping and handling costs or any additional surcharges for shipping are non- refundable and non-exchangeable. If you choose to return your order for an exchange, new shipping and handling charges may be applied to your second order as applicable.
Defective or Wrong Item Received
It is the customer’s responsibility to contact us within 7-days of delivery if a defective or incorrect item was received. If we are not contacted until after the 7-day period regarding a defective or incorrect item received, the customer will not be eligible for a complimentary replacement.
What is your shipping & delivery policy?
SHIPPING AND DELIVERY
We ship internationally. All of our orders are shipped on the day the order is
received unless it is after 5pm (PST) then the order will be shipped the following
day. All orders received on the weekend will be shipped the following
Monday (unless Monday is a holiday).
US Ground orders typically arrive within 5-7 working days.
US GROUND SHIPPING – $7.95 Flat Rate.